Managing Your Account
Creating an Account
To open a new account with us, follow these steps:
- Visit our Sign Up page.
- Enter your personal details, including full name, email, and phone number.
- Choose a strong password.
- Complete the identity verification process.
- Agree to the terms and submit your application.
Once approved, you will receive a confirmation email with instructions to access your account.
Updating Profile Information
You can update your personal details, such as phone number, email, or mailing address, through the online banking portal:
- Log in to your account.
- Navigate to Settings > Profile Information.
- Edit the necessary details and save changes.
For security reasons, some updates may require additional verification.
Changing Your Password
If you need to reset or change your password:
- Go to the Forgot Password page if you cannot log in.
- Follow the on-screen instructions to reset your password securely.
- If logged in, navigate to Settings > Security to update your password.
We recommend using a strong password and enabling two-factor authentication (2FA) for added security.
Managing Account Settings
Customize your banking experience by adjusting account settings:
- Enable or disable notifications for transactions and security alerts.
- Set up account recovery options.
- Manage linked payment methods and automatic payments.
You can access these options under Settings > Account Preferences.
Closing Your Account
If you wish to close your account:
- Ensure all pending transactions are completed.
- Withdraw any remaining funds.
- Contact our support team to request account closure.
Note: Some accounts may have closure restrictions based on contractual agreements.